Last updated: May 16, 2026
NexonGo is the data controller for the personal data collected through this website and platform (nexongo.com). If you have any questions about how we handle your data, contact us at support@nexongo.com.
This policy applies to all users of nexongo.com and the NexonGo platform. It explains what data we collect, why, how long we keep it, who we share it with, and what rights you have under the General Data Protection Regulation (GDPR) and other applicable law.
When you register, we collect your name, email address, and (if provided) organisation name. This is necessary to create and manage your account.
Payments are processed by Stripe. We receive a payment confirmation, your billing plan, and a Stripe customer reference. We never see or store your full card number, CVV, or bank account details — those remain with Stripe.
When you use our tools, we process the files, URLs, and text you submit ("Your Content"). This may include documents, web pages, audio and video recordings, and any personal data contained within them. We process Your Content solely to deliver the Service to you.
We collect logs of tool runs (type, status, credits consumed, timestamps), your IP address, browser type, and session identifiers. This data is used to operate the platform, debug issues, and prevent abuse.
If you consent to analytics cookies, we collect aggregated product usage data through PostHog. See our Cookie Policy for details and to manage your preferences.
Under the GDPR, we must have a lawful basis for processing your personal data. We rely on the following bases:
| Processing activity | Legal basis |
|---|---|
| Creating and managing your account | Performance of contract (Art. 6(1)(b)) |
| Processing tool runs and delivering results | Performance of contract (Art. 6(1)(b)) |
| Billing and subscription management | Performance of contract (Art. 6(1)(b)) |
| Keeping financial records | Legal obligation (Art. 6(1)(c)) |
| Rate limiting and fraud prevention | Legitimate interests (Art. 6(1)(f)) — protecting the platform and other users |
| Sending service-related communications | Performance of contract / Legitimate interests (Art. 6(1)(b)(f)) |
| Analytics and product improvement | Consent (Art. 6(1)(a)) — only with your cookie consent |
| Marketing communications | Consent (Art. 6(1)(a)) — only where you have opted in |
We do not sell your personal data. We share data only with the sub-processors listed below, each engaged under a data processing agreement:
| Sub-processor | Purpose | Location |
|---|---|---|
| Supabase Inc. | Database, authentication, file storage | EU (Frankfurt) |
| Stripe Inc. | Payment processing | US / EU |
| Upstash Inc. | Rate limiting and quota management (Redis) | EU |
| Anthropic PBC | AI document and content processing | US |
| OpenAI LLC | AI document and content processing | US |
| DigitalOcean LLC | Server infrastructure and hosting | EU (Frankfurt) |
| PostHog Inc. | Product analytics (consent-only) | EU |
| Sentry Inc. | Error monitoring | US |
We may also disclose your data to law enforcement or regulatory bodies when required by law, or to protect the rights, property, or safety of NexonGo, our users, or the public.
Some of our sub-processors are located outside the European Economic Area (EEA), including the United States. Where we transfer personal data to countries without an adequacy decision, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission as the transfer safeguard. You can request copies of the relevant SCCs by contacting us at support@nexongo.com.
We retain different categories of data for different periods:
Under the GDPR (and equivalent laws where applicable), you have the following rights:
To exercise any of these rights, email us at support@nexongo.com. We will respond within one month. If your request is complex, we may extend this by a further two months and will let you know.
You also have the right to lodge a complaint with your local data protection authority. In the EU, you can find the relevant authority at edpb.europa.eu.
We apply appropriate technical and organisational measures to protect your personal data, including:
If we become aware of a personal data breach that is likely to result in risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.
We use cookies for authentication and, with your consent, for analytics. Full details and preference controls are in our Cookie Policy.
NexonGo is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact support@nexongo.com and we will delete it promptly.
We may update this policy from time to time. For material changes, we will notify you by email before the changes take effect. The "Last updated" date at the top of this page always reflects the current version.
For any questions about this Privacy Policy or to exercise your rights, contact us at support@nexongo.com. For business customers, contact the same address to request a Data Processing Agreement (DPA).