Last updated: May 16, 2026
These Terms of Service ("Terms") form a contract between you ("you" or "the user") and NexonGo ("NexonGo", "we", or "us"), the operator of the platform accessible at nexongo.com ("the Service"). By creating an account or using the Service, you agree to these Terms in full. If you do not agree, do not use the Service.
If you are using NexonGo on behalf of a company or organisation, you confirm that you have authority to bind that entity to these Terms, and references to "you" include that entity.
NexonGo is a cloud-based platform that gives users access to AI-powered tools for document analysis, web data collection, video intelligence, and an AI assistant. Specific features include:
The features available to you depend on your subscription plan. We may add, modify, or remove features at any time. We will give reasonable notice for significant changes that affect paid functionality.
To use NexonGo you must:
You are responsible for all activity that occurs under your account. We are not liable for losses caused by unauthorised use of your account where you failed to keep your credentials secure.
NexonGo offers monthly subscription plans and one-time credit packs, billed in euros (EUR) through Stripe. Current plan pricing and credit allowances are shown on the Billing page and may be updated from time to time.
Subscriptions renew automatically at the start of each billing period unless cancelled. Monthly credits included in your plan reset at renewal and do not carry over. Credits purchased as one-time packs are added to your balance immediately and never expire.
You can cancel your subscription at any time through the billing portal on the Billing page. Cancellation takes effect at the end of the current billing period. You will retain access and your existing credits until then. We do not provide prorated refunds for unused periods of a paid subscription unless required by applicable law.
Right of withdrawal (EU consumers): If you are a consumer located in the European Union, you have the right to withdraw from a subscription within 14 days of purchase without giving any reason, provided you have not already used the Service during that period. Once you have started using the Service (e.g. run a tool or consumed credits), you expressly request and acknowledge that the right of withdrawal no longer applies for that billing period. To exercise the right of withdrawal before use, contact us at support@nexongo.com.
Credits are the unit of consumption on NexonGo. Each tool run deducts credits from your balance based on the operation performed. Current costs are:
Credits are not consumed if a run fails before producing a result. Credit costs may change; we will notify active subscribers at least 14 days before any increase takes effect. Credits have no monetary value and cannot be redeemed, transferred, or refunded except where required by law.
You may only use the Service for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to suspend or terminate accounts that violate this section, without prior notice where we determine the violation is serious or ongoing.
NexonGo uses AI models to process your inputs and generate outputs such as summaries, findings, risk flags, and action items. These outputs are provided for informational purposes only. They are not legal, financial, medical, or professional advice of any kind.
AI outputs may contain errors, omissions, or inaccuracies. You are solely responsible for verifying results before relying on them for any decision. Do not use NexonGo outputs as a substitute for qualified professional advice.
You retain ownership of all files, documents, URLs, and other content you upload or submit to the Service ("Your Content"). By uploading content you grant us a limited, non-exclusive licence to process it solely to deliver the Service to you. We do not use Your Content to train AI models, share it with other users, or retain it beyond what is necessary to provide and support the Service.
You are responsible for ensuring you have the right to upload any content you submit, including any personal data of third parties. You must not upload content that you do not have the legal right to process.
All software, designs, trademarks, and other intellectual property that form part of the Service are owned by or licensed to NexonGo. Nothing in these Terms transfers any ownership of Service IP to you. You may not reproduce, modify, distribute, or create derivative works from any part of the Service without our written consent.
Our collection and use of personal data is described in our Privacy Policy. For business customers who submit personal data of their own customers or employees through the Service, we act as a data processor on your behalf. Contact support@nexongo.com to request a Data Processing Agreement (DPA).
We aim to keep the Service available and reliable but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. We are not liable for losses arising from service unavailability, except where caused by our gross negligence or wilful misconduct.
To the fullest extent permitted by applicable law, NexonGo is not liable for:
Our total liability for any claim arising under these Terms is limited to the amount you paid to NexonGo in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
You may close your account at any time from the Settings page. On closure, your data will be deleted within 30 days, except where retention is required by law (e.g. billing records).
We may suspend or terminate your account with immediate effect if you materially breach these Terms, or with 30 days' notice for any other reason. If we terminate your account without cause, we will refund a pro-rated share of any unused prepaid subscription fees.
We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the new Terms take effect. Your continued use of the Service after that date constitutes acceptance. If you do not accept the new Terms, you may close your account before the change takes effect.
These Terms are governed by the laws of [your country of registration], without regard to conflict-of-law provisions. For consumer users in the European Union, mandatory consumer protection laws of your country of residence also apply and are not overridden by this clause.
We aim to resolve disputes informally first — please contact support@nexongo.com and we will respond within 5 business days. If a dispute cannot be resolved informally, it will be submitted to the competent courts of [your country of registration], or the courts of your country of residence if required by EU consumer law. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
For questions about these Terms, contact us at support@nexongo.com.